Privacy Policy

Last updated: 2026-10-12

Srisol Chat ("the app", "we") is a messaging and calling service operated by Srisol Solutions. This policy explains what information we collect, why, and the choices you have. By using the app you agree to this policy.

1. Information we collect

• Account details: your name, mobile number and password. Passwords are stored only as a salted hash. You may also add a profile photo and an "about" line.
• Messages and files: the text messages, photos, videos, voice messages and documents you send. They are stored on our server so that they can be delivered to the person you are chatting with. Messages are protected in transit with HTTPS, but they are not end-to-end encrypted.
• Activity information: online / last-seen time, typing status (temporary), message delivery and read status, and call records (who called whom, when, and for how long — never the content of the call).
• Device information: if you use the Android app, a push-notification token so we can notify you of new messages and calls. Your IP address is processed to run the service and to protect it from abuse (for example, limiting repeated login attempts).
• Safety reports: when you report a user or a message, we store the report and up to the last 10 messages from the reported user in that conversation so our moderators can review it.
• Permissions: the app asks for your microphone and camera only to record voice messages and to make voice/video calls, and for notifications to alert you. We do not read your contacts, SMS, call log or location.

2. How we use information

• To deliver messages, make calls and show notifications.
• To show your name, photo and "about" to people you chat with.
• To keep the service safe: preventing spam and abuse, reviewing reports and suspending accounts that break our Terms of Use.
• To meet legal obligations.

We do not show ads, we do not sell your information and we do not build advertising profiles.

3. Who can see your information

• Other users: people who know or search your exact mobile number can find your name, photo and "about". People you chat with can see your mobile number, online / last-seen status and typing status. If you block someone, they can no longer see your status or photo or contact you.
• Voice and video calls are connected directly between the two devices (WebRTC). To set up a connection, standard STUN servers (operated by Google) see your IP address. If a direct connection is impossible, the call may be relayed through a relay server we operate or configure.
• Push notifications are delivered through Google Firebase Cloud Messaging. The notification contains the sender's name and a short preview of the message, so it passes through Google's push service.
• Hosting provider: our servers are run by a hosting company that processes data on our behalf.
• Legal and safety: we may disclose information if required by law or to protect people from serious harm.

4. How long we keep information

• Messages and files stay until you delete them or delete your account. Using Delete for everyone removes the message and its file from our server immediately.
• When you delete your account we permanently delete your profile, your messages (sent and received in your chats), your files, your block list and your push tokens.
• Safety reports may be kept for up to 90 days after they are resolved, to protect other users. Backups, if any, are removed in the normal backup cycle.

5. Your choices and rights

• Edit your name, photo and "about" in Settings.
• Delete any message you sent, block or report users, and manage permissions in your device settings.
• Delete your account and data: in the app go to Settings → Delete account, or use the web page https://sam.srisol.in/delete-account.php. You can also email support@yourdomain.com.

6. Children

Srisol Chat is for people aged 18 and over. We do not knowingly collect information from anyone under 18. If you believe a child is using the app, contact us and we will delete the account.

7. Security

We use HTTPS, hashed passwords, access checks on every message and file, and rate limits against abuse. No system is perfectly secure, so please use a strong password and do not share it.

8. Changes

If we change this policy we will update the date above and, for important changes, tell you in the app.

9. Contact

Srisol Solutions
Email: support@yourdomain.com